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The Client
The client is a leading global cybersecurity powerhouse listed in the S&P 500
However, the same reason also makes it messy. If someone is having a bad day, we might see it as a sign of tension or lack of investment in the project. For outsiders, lacking an understanding of the complex dynamics of a team can lead to the wrong conclusions.
Business Challenge
Meeting the soaring demand for SaaS cybersecurity professional services while overcoming resource shortages
In the face of unprecedented demand for SaaS Cybersecurity Professional Services, our client, a prominent player in the S&P 500, confronted challenges in scaling globally, battling low Professional Services margins due to in-country resource shortages, and optimizing time-to-value in custom deployments.
Trantor's Solution
Collaborating with the Client to Streamline Services and Redefine Delivery Models
Trantor partnered closely with the Client’s Professional Services team to define detailed Statements of Work (SOWs) and intelligently templatize and modularize deliverables across product lines.
Outcomes
Transformative Results Amplifying Professional Services and Delivery Efficiency
- 50% Increase in Professional Services Margins Our tailored solutions led to a remarkable boost in Professional Services margins, ensuring sustainable growth.
- 45% Faster Customer Deployment By introducing Quick Start programs and optimizing task efforts, we substantially improved time-to-deliver, providing customers with swift deployments.
- Enhanced Deliverable Quality The shift towards packaged delivery expedited processes and elevated the overall quality of deliverables.
In orchestrating this success story, Trantor has not only addressed our client’s immediate challenges but has become an indispensable partner in their journey towards global Professional Services excellence.
