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Is your NRR languishing below 130%?

Elevate Your NRR and Drive Customer Success Excellence with Trantor130

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Elevate Post-Sales: A Strategic Approach to Customer Success

Prioritizing existing customers is just as crucial as acquiring new ones. Treat post-sales activities as an investment rather than a cost to protect the existing customer base and drive sustainable growth.

Prioritize Strategic
Accounts

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  •  Allocate expensive CSMs and CSEs to maximize impact on high-value strategic accounts. 

Personalize with
AI

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  • Leverage AI to balance high-touch and tech-touch approaches based on customer needs and expansion potential. 

Cover All
Customers

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  • Partner customer success staff works with long-tail customers ensuring every account is included.

Automate for
Efficiency

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Streamline repetitive tasks through automated AI workflows freeing up customer success cycles  

Customer Success Excellence - The Trantor130 Way

With Trantor130, we build Customer Success Excellence centers so you can align your customer success (CS) capabilities with the better outcomes.

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Capability Assessment

  • Conduct assessment to define future-state goals and identify gaps
  • Refine customer journey, roles, and responsibilities, and establish key metrics
  • Gain clarity to improve resource efficiency for retention, growth and customer outcomes

Customer Tiers Coverage

  • Offload repetitive tasks like generating QBR reports, telemetry analysis, and handling non-adoption-related escalations
  • Reallocate your core team to higher-value tasks, such as assisting with trials and proofs of concept (PoCs) or cross-functional alignment.
  • Offer hands-on support and turn your Tier 2 and Tier 3 customers into growth engines.

AI Workflows & Dashboard

  • Review necessary data and update reports and tools.
  • Automating routine activities like follow-up emails, appointment scheduling, and customer record updates to ensure tasks are handled consistently and without delays.

Athena AI - Trusted Companion for Customer Success

Athena AI boosts NRR by empowering your CS team to focus on key accounts and improve customer satisfaction.

  • Generate tailored customer success plans, QBR decks, and playbooks for all your customer segments and account maturity stages
  • Improve customer health scores with ML models that analyze product usage, support interactions, and customer satisfaction.
  • Allow CS teams to prioritize interventions more proactively and effectively
Learn About Athena AI for your Customer Success Team
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Trantor130 Success Story

Case study
Enhancing Customer Success for a Global Cybersecurity Leader
Discover how Trantor helped a global cybersecurity company reduce churn, improve customer satisfaction, and achieve 60% cost efficiency with a scalable customer success model.
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Let's Build Your
130% NRR Playbook

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Struggling to reach 130% NRR?

At Trantor130, we understand the complexities and pressures of optimizing your post-sales performance. We're here to support you, ensuring your journey to exceptional NRR is smooth and successful. Let us transform your customer lifecycle and unlock your company's full potential.

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Services

Let's optimize your post-sales lifecycle

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Location

Trantor Inc. 2479 E Bayshore Rd, Suite 200 Palo Alto CA 94303

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