Lets Talk
Search
Close this search box

Empower Support, Drive Toward
130% NRR

Reduce Mean Time to Resolution (MTTR) and Drive Customer Satisfaction

Case Studies
Contact Us

Elevate Customer Support: A Strategic Approach to NRR

Every delayed resolution risks customer frustration and potential churn, making MTTR a key factor in unlocking higher NRR.

Account-Based Support

CS_Icon_1 (1)

Adopt an account-based case management system along with Technical Account Managers (TAMs)

Prioritize Critical Accounts

CS_Icon_2 (1)

Ensure the most critical accounts receive the necessary attention and resources to reduce high-value customer churn risk. 

AI-Powered Efficiency

CS_Icon_3 (1)

Leverage AI-driven solutions to streamline customer support functions, improve responsiveness, and improve the customer journey. 

Customer Support Excellence - The Trantor130 Way

Unlock value beyond cost savings with tailored solutions, expert teams, and seamless integration of AI for faster, more accurate support.

Contact us
1_Proactive Tailored Support

Proactive, Tailored Support

  • Implement account-based case management system vs one-size-fits-all approach
  • Improve CSAT with team of product experts and Technical Account Managers (TAM)
2_Integration AI

Integration of AI

  • AI based approach for customer service reps to quickly find accurate information and solutions to known bugs
  • Reducing time spent searching for answers and improve MTTR
3_Value Beyond Cost Reduction

Value Beyond Cost Reduction

  • Realize better margins with near-shore and off-shore L1/L2/L3 teams
  • Bridge organizational gaps such as communication channels, technology, knowledge.

Athena AI - Trusted Companion for Customer Support

Athena AI for Customer Support is a powerful, AI-driven solution designed to streamline customer service operations and help B2B SaaS companies achieve 130% NRR.

  • Offered as a packaged service, Athena AI integrates seamlessly with existing knowledge bases, enabling customer support teams to access and deliver precise, real-time answers to customer queries.
  • Athena AI model studies structured data, including product manuals and historical case data, and unstructured data, such as information scattered around Slack, Teams, or other collaboration platforms.
  • Built-in checks and a "human-in-the-loop" model to deliver 90%+ accuracy and manage edge cases like incomplete documentation or new product releases
  • Mitigate risks like AI hallucination
The combination of AI based automation, knowledge transfer, and intelligent insights helps accelerate Time To Value (TTV) for your customers.
Learn About Athena AI for your Customer Support Team
Book a Meeting

Trantor130 Success Story

Case study
Transforming Customer Support for an AI Data Transformation Startup
Learn how Trantor helped an AI data transformation startup reduce customer support costs, improve CSAT by 40%, and enhance SLA response rates through a global support model.
More details
Image
Case study
Revolutionizing Customer Support with Generative AI
The client, a pioneering Passwordless Startup Company, faced daunting challenges in supporting large volumes of customer cases efficiently.
More details
Image

Let's Build Your 130% NRR Playbook

Book a Meeting

Struggling to reach 130% NRR?

At Trantor130, we understand the complexities and pressures of optimizing your post-sales performance. We're here to support you, ensuring your journey to exceptional NRR is smooth and successful. Let us transform your customer lifecycle and unlock your company's full potential.

go up

Our Company

Services

Let's optimize your post-sales lifecycle

Email

Location

Trantor Inc. 2479 E Bayshore Rd, Suite 200 Palo Alto CA 94303

Inquiry

  • Business Inquiries
  • Careers
  • Other Inquiries

© 2024 All Rights Reserved.